Terms and Conditions

for the online store at https://roki-design.com
by
roki Design
Nordring 61
44787 Bochum
Germany
Phone: +49 176 32371371
Email: hello@roki-design.com
(hereinafter referred to as: Provider)
for the sale of products to consumers and business customers
(hereinafter referred to jointly as: Customer)

Scope
The sale of the provider's products offered through the online store at the URL above is made exclusively on the basis of the following Terms and Conditions (T&Cs) in the version valid at the time the contract is concluded.
These T&Cs apply exclusively. Deviating terms and conditions of the customer shall not apply unless expressly agreed upon by the provider and the customer.
Unless otherwise agreed, these T&Cs also apply to the following contracts:
Delivery of vouchers

Definitions
For the purpose of these T&Cs, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
A business customer (Unternehmer) within the meaning of these T&Cs is any natural or legal person, or partnership with legal capacity, who, when entering into this contract, acts in the exercise of their trade, business, or profession (§ 14 German Civil Code – BGB). Where these T&Cs distinguish between consumers and business customers, the more specific provision takes precedence over general provisions applicable to "Customer."
The subject of the contract is the one-time delivery of goods.

Conclusion of Contract
The offers on the provider's website constitute a non-binding invitation to customers to order products (goods). By placing an order (clicking the "buy now" button), the customer submits a binding offer to enter into a contract.
Confirmation of receipt of the order follows immediately after the order is placed and does not yet constitute acceptance of the contract. The provider may accept the offer within five days by sending a written or text-based order confirmation (fax or email), by delivering the goods (the receipt by the customer is decisive), or by requesting payment. The contract is concluded at the time one of these alternatives occurs. If the provider does not accept the offer within this period, it shall be deemed a rejection, and the customer is no longer bound by the declaration of intent.
The contract text is stored and sent to the customer along with these T&Cs in text form (e.g. by email) after the order is placed.
Before submitting the binding order, the customer can correct entries using standard keyboard and mouse functions. All entries are also displayed again in a confirmation window before final submission and can be corrected there.
The contract language is exclusively German.

Special Conditions for Customized Products
If the contract includes customization according to the customer's specifications, the customer must provide all required content (e.g. texts, images, graphics) in the specified formats and grant the necessary usage rights. The customer is solely responsible for obtaining these rights and ensuring no third-party rights are violated.
The customer indemnifies the provider against any claims from third parties arising from such violations. This includes legal defense costs unless the customer is not at fault. The customer must provide all necessary information for defense in case of such claims.
The provider reserves the right to reject orders that violate legal regulations or moral standards (e.g. racist, offensive, or violent content).

Redeeming Promotional Vouchers
Promotional vouchers issued free of charge and within a set validity period can only be redeemed under the stated conditions and are not purchasable by customers.
Promotional vouchers can only be used by consumers.
Some products may be excluded from voucher promotions if specified.
If the voucher does not cover the full amount, other payment methods offered by the provider can be used for the difference.
No reimbursement for promotional vouchers used in returned orders.
Vouchers are transferable unless the provider is aware of unauthorized use.

Redeeming Gift Vouchers
Gift vouchers purchased via the provider's website can only be redeemed on the same site unless otherwise stated. They are valid for three years after the end of the year in which they were purchased.
Gift vouchers cannot be used to purchase additional gift vouchers.
If the voucher does not fully cover the order, the remaining amount can be paid via other accepted methods.
Gift vouchers are transferable unless unauthorized use is known to the provider.

Payment
The prices at the time of the order apply, including VAT and additional shipping fees listed on the website.
Available payment methods are listed on the website.
In case of late payment, the provider may charge default interest at 5% above the ECB base rate for consumers. Further damage can be claimed unless the customer proves otherwise.
For business customers, the default interest rate is 9 percentage points above the base rate (§ 288 (2) BGB). In addition, business customers shall owe a flat compensation fee of €40 for each default in payment (§ 288 (5) BGB), without prejudice to the right to claim further damages.

Delivery
Delivery times are listed on the provider's website. Deviations will be noted on the product page. Delivery times depend on proper and timely fulfillment by the customer, especially the correct delivery address.
If goods are delivered via freight carrier, delivery is to the curb unless otherwise agreed.
If pickup is offered, goods can be collected during business hours at the listed address.
For consumers, the risk of loss or damage passes upon receipt. If the customer chooses their own freight provider, risk passes upon handover to the carrier.
For business customers, the risk of loss or damage passes upon handover of the goods to the carrier, freight forwarder, or other person or institution designated to carry out the shipment (§ 447 BGB).
Vouchers are provided via:
download
email

Warranty
The statutory warranty rights apply. For used goods sold to consumers, the warranty period is one year if agreed and properly disclosed prior to contract.
For business customers, the limitation period for warranty claims regarding new goods is reduced to one year from delivery. This reduction does not apply to claims for damages and reimbursement, cases of intent or gross negligence, fraudulently concealed defects, injury to life, body or health, claims under the Product Liability Act, or goods intended for use in construction and causing its defectiveness.
Business customers must inspect the goods immediately upon receipt and notify the provider of any defects without undue delay (§ 377 German Commercial Code – HGB); otherwise, the goods shall be deemed accepted, except for defects that were not detectable during such inspection, which must be reported immediately upon discovery.
The above limitations do not apply to:
claims for damages and reimbursement
fraudulently concealed defects
goods intended for use in construction and causing its defectiveness
Consumers are encouraged to report visible transport damage to the delivery agent and notify the provider. This does not affect legal claims.

Liability
The provider is liable without limitation in cases of intent, gross negligence, injury to life, body or health, or according to the Product Liability Act. In cases of negligent breach of essential contractual obligations, liability is limited to typical foreseeable damages. Otherwise, liability is excluded.
For business customers, liability for the slightly negligent breach of essential contractual obligations is limited to the total net value of the order giving rise to the claim. Liability for indirect damages, loss of profit, and other consequential financial losses is excluded for business customers, unless caused by intent, gross negligence, injury to life, body or health, or under the Product Liability Act.
These rules also apply to legal representatives and agents of the provider.
The customer shall indemnify the provider against third-party claims arising from the customer's unlawful actions.

Right of Withdrawal
Consumers generally have a right of withdrawal. Details can be found in our cancellation policy (https://roki-design.com/widerrufsbelehrung).

Online Dispute Resolution / Consumer Arbitration
The EU Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr
This platform is a contact point for resolving disputes arising from online purchases. The provider is neither willing nor obliged to participate in a consumer arbitration process.

Final Provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
If the customer is a merchant or has no residence in the EU, the court at the provider's registered office shall have jurisdiction. The provider's address is listed above.
If any part of this agreement is invalid, the remaining provisions remain unaffected.

Last updated: 24.09.2026